Saturday, December 11, 2010

POST #12

At Cisco, we strive to provide high-quality and dependable equipment to our customers. With the recent criticisms, our company is addressing the issues of supplying high-tech equipment to police agencies in China.

Currently, Cisco is in no way turning against U.S. export regulations, and continue to sell our products to consumers all over the world. The allegation of supplying dangerous equipment to be used with malicious intent is just that: with malicious intent, from the customers. Cisco's job is to supply our customers with sufficient tools. It is not our responsibility to know or to be held accountable for what our customers do with our purchased equipment. Our equipment is dispersed all over the world, and not only China, and therefore diminishing the claim that we have the intent of supplying China with dangerous equipment. We are merely the supplier of tools, not ideas of what to do with those tools.

If Cisco were not the supplier of China's tools, China would seek another company who would provide them with the equipment they needed. This does no good for anyone. Cisco provides much needed jobs for citizens of the United States, thus helping the hurting economy. Even if Cisco ended their service with China, the next company may or may not have the same innocent intent. There is no just cause to the criticisms and allegations against Cisco, for consumers are responsible for their choices.

POST #11

Many have inquired about my recommendation to visit Comic-Con in San Diego next summer. Comic-Con International is a convention completely devoted to the comic industry, highlighting a variety of the arts and entertainment media. This includes comic books, video games, movies, and collectibles. Comic-Con is the social even of the year for most comic fans, attracting over 120,000 guests. While at the convention, interest yourself in the many workshops and seminars being presented. Participation is welcomed and encouraged. Come and attend the award shows, exhibits, and art galleries!

The cost for attendance can be split into two options. A 4-day pass without the preview night is $105 for adults, and $52 for children ages 12-17 and seniors over the age of 60. For 1-day attendees, passes for adults will be $37 and passes for children and seniors will be $18 on Thursday, Friday, and Saturday. One-day passes will cost $20 for adults and $10 for children and seniors on the following Sunday. The purchasing of on-sight passes will not be an option, attendees will only be allowed to pre-register and receive passes upon attendance. Registration is currently temporarily closed, and available tickets are running out, so hurry and pre-register today!

Thursday, December 9, 2010

Post 13

To: Will Florence
From: Sarah Aaron
Date: December 8, 2010
Subject: Advantages to Blogging

Mr. Florence,

I have reviewed Mr. Lutz’s blog and I see your concern. However, there are many advantages to you having your own blog. He talks about issues that will result in both positive and negative comments. Not everyone can be pleased at all times.

There are a couple of different approaches you can take on your blog. You don’t have to allow anyone to post comments. You can format your blog to be a one way line of communication. Of course, by doing that you would be in the same situation and not know what our customers think about the topic.

If you chose to allow your followers to leave comments, the positivity left by some may rub off on those being negative. Of course, the chances are the same that the negativity will transfer to those who were being positive. Another way to look at it is the comments being left will open the eyes of other readers and in turn they will see the situation in a different light.

In the long run, I see it as a good thing for you to open a blog and speak casually. Mr. Lutz as well as other GM executives are well respected and would not have done this to damage their names or their company. At least give it a chance, if you don’t like the outcome, you don’t have to continue.

Let me know if you would like assistance in setting it up, I’d be happy to help.


Thanks,



Sarah Aaron
Sprenco

Post 12

It has come to our attention that Cisco has been accused of selling illegal items to the Chinese police force. We understand all laws the US government has enforced to restrict the export of products that could be used to violate human rights. We have thoroughly investigated and determined these laws were not broken. The law clearly restricts low-tech devises, which are not sold by Cisco. We offer high-tech equipment to corporations located around the world.

Cisco offers many different tools that have multiple uses. It is not feasible for Cisco to monitor the way in which our products are used at all times. It is left to the consumer using our products to make wise decisions and not abuse the power of the equipment.

Again, we take all accusations, large or small, very seriously and will continue to investigate this matter with the US government to ensure we are complying with all exportation laws.

Post 11

Comic Con 2011 is right around the corner. Comic Con is an annual fan convention held in San Diego, California for fans of comics, movies, anime, art and much more. This year the convention will be held July 21 thru July 24, 2011 at the San Diego Convention Center. Let me say again, this is for the fans! As a fan, you need to be there! The Preview Night is already sold out but there is still time to reserve your badge. A four day badge, which gives you admission during the entire event, is $105 per adult, $52 per junior (ages 12-17) and children under 12 are free with an adult. There is also an option to purchase admission for a single day which ranges from $10 to $37, depending on the day and your age.

The convention is a great place to get an autograph from many different stars, writers, producers, and more. A long list of special guests has already been released and the convention is known for having even more celebrities stop by to partake in the festivities. The convention also offers an art show with many drawings, paintings, jewelry, and the unusual. Armatures and professionals submit their works of art for silent and traditional auction. The Exhibition Hall will be packed with thousands of exhibitors offering comics, collectables, games and movies at reasonable prices. Also in the Exhibition Hall are fan tables. At these fan tables you can meet various celebrities and join any club or organization that suits you.

For those who want to attend but maybe can’t afford it, volunteering is always an option. When you sign up to volunteer, you will receive a special volunteer t-shirt as well as free admission on the day you work the required three hour assignment.

Flights from around the country are relatively low in price and hotel rooms are still available. Couch surfing is another way to stay in San Diego on a budget. Sleeping on a couch in a stranger’s house, attending Comic Con 2011 and having a blast while doing it; what could be better?

Wednesday, December 8, 2010

Post #13 Blog

To: Will Florence; w_florence@sprenco.com

From: Courtney Frazee; ccfrazee@wichita.edu

Subject: Advantages to blogging!

Date: December 8Th, 2010

Dear Mr. Florence,

I understand how you can see that blogging might be a disadvantage, but in reality it is good. It gives you a way to state you opinion and help connect to others. Although your opinion may not always sit well with others that does not mean those people will not respect you.

As you can see for yourself that most of the comments and feedback on blogs is positive you will have your bystanders who will be negative just for the sake of being negative. You can not control what everyone will say, but you can control getting your voice out there and where you stand on certain situations. When blogging you are going to have your faithful and loyal customers who give you positive feedback and agree with you. But just because someone leaves negative feedback does not mean you have to take it in a negative way. For all you know the negative feedback could help you change things and than please that customer. Either way it is beneficial.

When you do get negative feedback just reply back very calm and try to see their point of view rather than just jumping to conclusions and assuming they do not like you. When handling negative feedback calm and relaxed it will show other bloggers how you are a respectful business man. Blogging opens up a new communication system between you and others. You might not always hear what you want but good or bad feedback will in return help you and your company out. I feel that once you start to blog you will really understand the advantages to it and end up liking it.

Sincerely,



Courtney Frazee

Post #13

To: Will Florence; w_florence@sprenco.com

From: David Schoenhals; dschoenhals@wichita.edu

Subject: Blogging Advantages!

Date: December 8th, 2010

Dear Mr. Florence,

I completely agree with you that blogging has some disadvantages; however, you can take what some people see as issues and turn them into positives. People value your opinion and will respect the fact that you are willing to let the common man respond.

As you stated the majority of the comments left have been positive. There will always be those who disagree with how we handle the business, but this forum will give us the opportunity to reply to those comments. While we will not be able to control what is said we can control how their concerns are responded to. Others with the same concerns but who are not willing to express them will be able to see how we respond to others negative comments. By setting the people strait we will alleviate the possibility that those same people are spreading defamatory comments about our company. Your ability to respond in a professional manner will show others that this is a place for professionalism.

This type of forum will open up the opportunity to speak to people that would never normally have this ability. Please reconsider taking up blogging as I believe this would be a chance for us to reach and entirely new group of consumers.


Sincerely,

David Schoenhals

Post #12

Cisco has recently been accused of supporting the efforts of Chinese security forces to violate human rights. This accusation is misleading and completely false. We take pride in providing our customers with the best computer networking equipment. Cisco rigorously follows all U.S. export regulations that are currently in place. New regulations will only hurt the companies in the U.S., and will not keep the Chinese from violating human rights. It is the responsibility of the consumer to utilize the products purchased for the betterment of the people they are serving. Regulations against selling these products to the security forces will in no way keep them from obtaining this type of equipment from other sources that may only lead to more peoples right being violated.

Post #11 Comic-Con

Comic-Con

This is traditionally a four-day event usually hosted during the summer in San Diego, CA. The event showcases comic books, science fiction/fantasy and film/television since its inception. It has since gone on to include toys, collectible cards, card games, video games, different animation and other fantasy related arts.

A tradition of Comic-Con is the annual Inkpot Award. This is awarded to professionals in the comic book, comic strip, animation, science fiction, and related pop-culture fields as well as to members of Comic-Con’s Board of Directors and convention committee. Last year’s winner was Drew Strawn who is known for his more than 150 movie posters which include all the films in the Indiana Jones, Back to the Future, and Star Wars film series.

You will have the chance to meet many of the country’s greatest comic artists along with other industry leaders. This year’s special guest includes Jo Chen, award-winning cover artist for Buffy the Vampire Slayer and Runaways. Craft your best costume and take your chance at winning this year’s masquerade contest. Dress up as any of the industries heroes or villains and take home the trophy.

Post #12 Cisco

Just like with any other big company, we at Cisco understand the concern of peoples safety. We would never intentionally sell products to countries to invade anyone's personal rights. At Cisco we are not violating any exportation laws regarding our supplies to Chinese police agencies. Cisco follows all United States exportation regulations on what we can sell and what we are not allowed to sell. We do not feel that we treat our exports of supplies to China any different than we would to other countries. Our policies are in place to reflect the same treatment of Chinese patrons as with our other international patrons.

Cisco provides products that are intended for safe use. We understand that some people may try and use our products for harmful intent, but it is the responsibility of the consumer on how they use it. We only make the products to be used in a safe manner, but can not control how the Chines police choose to use vs trying to control any other person/agency. We do our part by following all the rules and regulations and expect our consumers to do the same.

You must understand that if the Chinese did not receive products from us they would simply just go to another company and get their supply there. With that said, they can still have the same use of the products just from a different company. If we stop selling to China it will not prevent anything from happening they will just take their business else where.

Post #11

It has come to my attention that many of you have been wanting to know more about the up coming event Comic-Con. Comic-Con has been a growing event and will continue to spread. It is an annual fan convention that is held in San Diego since 1970. There are many other places that hold their own Comic-Con that are not affiliated with each other. It is normally a four day that show cases comic books, science fiction/fantasy films and television shows. With the growing trend it has started to expand to include a range of pop culture elements, such as horror, anime, manga, animation, toys, collectible card games and video games. This convention is the largest in the Americas and the fourth largest in the world.

Since it is turning into such a popular event, registration in advance is required for Comic-Con international attendees. If you want to get badges for all four days of the spectacular event it is priced at $105 for adults and $52 for seniors/children. A single day pass for the first three days are $37 for adults and $18 for seniors/children. For the last day of Comic-Con it is $20 for adults and $10 for seniors/children. Children under 12 are free with paid adult registration. Seniors are 60 years or older and Juniors are 12 years old to 17 years old. There is a military discount for active military persons but does not extend to dependents.Tickets are know and do sell out, and you can not buy badges on the site, so please preregister as early as you possibly can.

There are more than 400 events over the four days, Comic-Con's program slate is the largest in the nation. Programs include major comics publisher presentations, spotlighted panels featuring all the special guest, major movie studio programs, TV networks,and much more. This is a very large event but it is very organized and safe.

For everyone who goes, have a wonderful and safe time. Hope you enjoy!

# 10

The internet has impacted America in several different ways over the years. You can do so much with the internet, like pay your bills, shop and ect. Since you are able to use the internet to pay bills on line, UPS and Fed ex does not have to be open on those days. On the other hand those companys are not the only companys that are open Monday through Friday. I feel that we should have mail delivered on Saturday. If the United States stop delivering mail it would cut back jobs for people, it would take longer for letters to get from piont A to piont B. The biggest issue that I see is that there would be over load on work on Mondays. On the other hand Americas are not able to afford the internet, computer, and a fax machine.

Joshua McBride

Monday, December 6, 2010

Prompt #10 Mail

I don't think they should stop delivering mail on Saturdays. The article mentioned that many people pay their bills online, however, there are also many people who don't. The elderly is the majority of people who still don't know how to use a computer and decide not to learn. For people who get paid on Fridays and have a bill due on Saturday have a chance of getting it there on time. If they were to stop delivering on Saturdays then it wouldn't get there any earlier than Monday. I think people have enough hassle not receiving mail on Sundays that Saturdays would create a problem.

They also had a point in the article that many people order things online and if it couldn't be delivered on Saturdays that wouldn't be good for business (especially around the holidays). Different businesses run different days and times of the week. I believe in order to accommodate as many as possible, whether it be sending bills, ads, packages, etc., I think mail should be stopped only one day a week like it is.


Prompt #13

To: Will Florence; w_florence@sprenco.com

From: Danielle DeWitt; dndewitt@wichita.edu

Subject: Blogging Is Beneficial

Date: December 6, 2010

Dear Mr. Florence,

Your frustration with the blogging system seems to be the ease and quantity of negative feedback. This reluctance is understandable; however, opening yourself and the company up for criticism in this manner can prove extremely beneficial in the long run.

As you already noted, much of the feedback on blogs is positive. The same will be true for you and your corporate communications in a blogging medium. Positive comments from loyal customers and investors are readily available and easy to both post and access from a corporate standpoint. Those with positive feedback will love the easy, painless way to comment and provide valuable commentary straight to corporate employees.

Of course negative comments will be posted, but these can be beneficial too. Not everyone can possibly be satisfied at the same time, and stifling the voices of concerned parties will not improve the relationship between corporate and potential customers and stakeholders within the business. While they might not be on board with the current proposal, they do respect you as an executive and the company as a whole; otherwise they would not provide feedback.

The best way to deal with negative feedback is to not worry about it too much, but instead respond in a calm, thoughtful manner whilst taking their concerns seriously. Blog readers and responders will all have valid thoughts and comments, good and bad. They might not always say what you want to hear, but their input is still quite valuable and necessary for the longevity of this company. Blogging opens an easy path of communication for praise and criticism, and you would be very wise to take advantage of it.

Sincerely,


Danielle DeWitt

Prompt #12

At Cisco, we understand the concern for the safety of the innocent people in China, citizens and visitors alike. We would never intentionally jeopardize the wellbeing of anyone with the distribution of our products.

Cisco is not currently in violation of any exportation regulations regarding supplies to Chinese police agencies. Our company rigorously follows all United States export regulations in terms of what we can and cannot sell to patrons within Chinese borders. We will promptly investigate any claims that we are not abiding by these regulations. However, our treatment of Chinese patrons, including their police forces, is no different than our treatment of the same agencies in any other countries. Current United States export regulations do not have separate stipulations for exportation to China, so our current policies reflect identical treatment of Chinese and all international patrons.

The products provided by Cisco are intended for only safe, virtually harmless purposes. These tools are simply tools, nothing more, nothing less. Like any other tools, they can be used as intended or with malicious intent. It is the responsibility of the consumer to use Cisco tools properly in a safe manner. We cannot control the usage of our tools by Chinese police agencies any more than any other manufacturer can guarantee the use of their products.

If we fail to provide these products to China, they would inevitably receive the tools they need from another agency. In that case, their police forces are just as supplied and have the same potential for danger, but the valuable jobs and profits needed here in the United States could be in jeopardy. Preventing Cisco from selling tools to China exclusively will not rectify any pressing dangerous situation.

Sunday, December 5, 2010

Prompt #11

Many readers have asked about the upcoming Comic-Con International convention. The convention has grown into a spectacle of an event, becoming the event of the year for many comic book enthusiasts. Comic-Con offers a variety of events to entertain any visitor with an interest in comics. This event showcases comic books, sci fi and fantasy television shows and movies, and other comic-related arts, and the convention has expanded in the past few years to include toys, collectible card games, web comics, and fantasy novels to be featured in workshops and merchandise.

Comic-Con International is the event of the year, and thus you can expect to immerse yourself in a crowd of 120,000 people or more. Although this is a massive number of people, the convention itself is very secure and organized, so this number of people is contained safely. With the level of crowd control demonstrated at this convention, finding the panels, seminars, and workshops that you’d like to attend is a breeze, and space in these events is readily available.

Registration in advance is required for Comic-Con International attendees. Badges for all four days of the convention are priced at $105 for adults and $52 for seniors and children. Single day badges are $37 for the first three days and $20 for the last day for adults and $18 and $10 respectively for seniors and children. Tickets do sell out, and badges are not sold on-site, so preregister as early as possible!

Instructor Post - FINAL!!

These are the prompts for blog numbers 11,12 and 13.

#11 - go to page 136 in the book and do Case 1. If you'd like, you can do the same thing for a different type of convention other than Comic Con.

#12 page 137, number 5

#13 page 222,  #1

or, as an alternate to any of these, you can an entry about any work of art (film, books, television, music) that deals with business in any way and tell what it has to say about business in general (as it sounds, this one is pretty loose - I'll count whatever you want to talk about as long as you make it long enough and show some sort of effort to make it pertinent to business).

post 10

This is a bad problem for me seeing as I don't use the mail that often. I cant say I personally would miss no mail on Saturday, but after seeing some reasons why people still want them I will concede its important. I cant think of a way that's completely fair for this. Sadly it seems the only way to keep this fair and happy would be to have people pay a little extra for Saturday delivery's. similar to quick shipping prices. though the customers may be unhappy I don't think getting rid of 80thousand more jobs is any better. Competing with the Internet is similar to fighting the crashing waves I think just because the mail company has been a mountain of power it will eventually get eroded away.
The Internet allowing bill paying, and spam mail is very useful and helpful but its hurting people jobs. I cant think of anything that might make us all happy. It seem we are either gonna have 80thousand people out of jobs or a slightly higher mail bill. I think we should look into more ideas and answers.
I cant see this as any examples of other business changing to suit others needs, really its just to hard to get around the legal issues with mail anyways, to add in incentives or prizes would just be going in the wrong direction. Only way it can be related I believe is that its going to probably have layoffs.

Saturday, December 4, 2010

Post 9

I think that the companies should take a pro-question and answer approach. If you only take them down then you will have people who spam for retribution or to better be seen. As for limiting the comments to so many I think that's fine it limits some spam and would probably be better for others who don't want to see pages full of spams. As for the companies that just take them down at some point the may come across a comment that's real and just label it as spam. then the comments will just be worthless and you might as well leave your own good job or job well done comments from the boss and close comments.
We all know that some people live to spam and I've been on a lot of websites where people spam to the point of insanity check YouTube sometimes can get almost 100 comments all same thing usually a joke or vulgarity. I think talking to them makes it easier to solve these problems. limiting blogs can cut on spam and answering blogs may get you some nice ones in return. Its just personal preference in the end so I don't expect much to change. Some people will mess with you no matter what you do, and some people don't care if its a spam or real report they just will delete it. So in ask whats wrong and listen and cut down on number of blogs so you don't get drowned in spam.

Post #10

I believe companies make hard decisions all the time and the USPS is not excluded form this at all. The idea of cutting 80,000 jobs in todays economy is a scary idea. We need to be figuring out new and inventive ways to create jobs instead of cutting them. It is never easy to make the decision to let an employee go especially when the unemployment rate is now at a stagering 9.8% and rising.
When your demand lesseons by 20% there is little need to keep the number of employees you currently have. One of the many proplems the mail service has is that there are more and more people and less and less mail. The routes of the mail carriers may have to be expanded and reworked to accomidate the amount of mail.
I worked in the trucking industry for five years or more and when there is less freight to deliver you have to use less drivers to deliver it.
I am not sold on the idea of cutting out Saterday delivery. I would lean more on the idea of making the system we have now more effecient. This would still mean less employees however it may mean not having to lay off as many employees.

Post #9

I believe AT&T's approach is almost perfect. I believe responding to everyone is the best way to keep people satisfied. If you allow one person to remain upset with the company it will only spread to others. Statistics show that it take 10 positive comments to make up for every one negative.
I do however believe that the post with vulgarity should be removed. At the very least the company could repost the comment and leave out the vulgarity. With this type of response then the people reading the post are not subjected to the vulgarity but still get to see how the company deals with upset customers.

Post # 10

POST #10

After listening to this article, I am unable to outweigh the negatives with positives if the USPS canceled mail deliveries on Saturdays. The argument of there being less of a need and a loss of money just doesn't stand up. The other side of that argument is that jobs would be lost, and important shipments would have to be put on hold for the entire weekend. I agree with the president of the union when he said that it gave the company a competitive edge to provide mailing services on Saturdays. I know as a consumer, if I had a dire need to mail something last minute, I would be so thankful for such a provision from a company.

I do not agree with the possibility of lay-offs due to the lessened need of mail delivery on Saturdays. That day was made available for a reason, and to take it away would just cause more problems. Aren't we trying to create more jobs in the economy that we are in? Laying off workers for this reason is not substantial.

Another good point that was made was the need of delivery for crucial items such as social security checks and prescription medicines. Crucial is the perfect word. Taking away one day when recipients are depending on those items to be delivered could cause an uproar. I do not support the idea of eliminating Saturday mail delivery for it would only do more damage than good.

Friday, December 3, 2010

Post 10

If the argument for the elderly is that they would miss seeing their mail carrier two days in a row or that they may have to wait an extra day to get a social security check, then stop delivery on a weekday. Maybe we should have no mail delivery on Wednesday’s. This solves the problem the elderly have reported. They would not have to wait any two day period without mail or their mail carrier. I understand that some people build a relationship with their mail carrier but mine has been a love/hate relationship. On many occasions I have had to sign for a piece of certified mail and the mail carrier has kicked my dog as I open the door. At other times I have been working in my yard and approach him to get my mail and he has refused to hand it to me. He said he is required by law to put it only in my mailbox. My mailman is far from friendly and I wouldn’t mind if I never saw him again.

A second option may be to have a choice of community mail boxes or post office boxes only. This would reduce the amount of time the postal workers are on the clock, thus reducing the USPS overhead and making them more profitable. Many of the newer neighborhoods in Wichita already have a community mailbox that houses multiple mailboxes for an entire block. This means one stop per block, no walking up and down each street to deliver mail. The elderly or those unable to drive to the post office are still able to receive their mail on a daily basis. By using post office boxes, the public will be required to pick up their mail. My house receives such little “snail mail” that I would pick up my mail, on average, once per week at the post office.

Between these two options, I believe a better resolution can be found to save USPS money and turn a profit again.

Post 9

AT&T has done exactly as they should. I believe it is better to respond to each poster with a comment or solution to their problem than to remove or ignore a post. By acknowledging the poster, AT&T is accepting that there is negativity towards AT&T among the public. The people commenting just want to be listened to. Eventually they will be heard as well and their problems resolved. AT&T has to start somewhere; they found a good place.

I understand why Disney and McDonalds have chosen to remove posts with profanity. They are companies that also cater to children so it is important all posts on their social media sites use good language and not be abusive. If my child was able to visit Disneys Facebook page and read negative comments towards them, I dont want him to learn profanity at the same time. At the same time, this results in taking away ones freedom of speech.

I do not always agree with these companies tactics with social media, but in this case AT&T has done the right thing. I am headed to their Facebook page now to complain about service in the Eastborough area.

Post 9

After looking over the article on At&t and their negative social media posts, I am impressed by their stragegy in dealing with it. Over the last couple of years At&t has really took off with the iphone, itouch, ipod and ipad and I do also feel that they might take advantage of there costumers. But with some costumers they just want some stuff for free so you have to make sure that the real customers free valued. On the other hand when working for these companys you have to use your best judgement to figure out the customers need.
The problem with facebook is that people get on there and start bashing companys on there status and to there close friends. Not every person that has facebook wants to read about what you are doing every second of the day. Campany have to watch what they say cause customers can commit on there facebook status about them.

Joshua McBride

Thursday, December 2, 2010

Post 10 Mail on Saturday

I think that it is good to have mail on Saturdays due to the fact that not everyone can or has access to the internet. I know that you can go to a library or pay over the phone but what about the elder who may not be able to drive or can't leave the house. If you are poor and can't afford to buy a computer or phone its hard to pay bills online or by phone.

Another reason we shouldn't get rid of mail on Saturdays is because sometimes mail gets delayed and you get it a couple days late, so having mail on Saturday helps out. If we cut mail on Saturdays we are cutting a lot of people's job and means of living. Also if you are trying to mail things that might take a couple days due to the different cities or states you are mailing it to it might take longer and not get there til the weekend so having a Saturday deliver would be good.

If you had a really important package or piece of mail that you are waiting for and it came in on Saturday and you couldn't get it until Monday it might cause problems.How would you like to be waiting on a check and could of received it Saturday but because the post office is closed you have to wait until Monday than that could mean no money for groceries for your family.I think the USPS is a big business that many people rely on just like doctors offices. If doctors can come in on Saturdays to help out the sick, why can't the USPS stay open on Saturdays to help out people.

I use to work at Quiktrip and they didn't close for anything. Not for Christmas, thanksgiving, or Easter. There was not a day out of the 3 years I worked there that we closed. We even had lost power one day and didn't close, we had to do everything manually. Do you know how many customers they would make mad if we did decide to close. People rely on Quiktrip for their last minute needs on days such as Christmas.

In conclusion, I think we need mail services on Saturday more than people realize. Also I don't think people realize how many people rely on it. Like all the international students I live. They receive a ton of mail from their families back home.

Prompt #10

Regardless of the impact of the internet and other various means of communication, mail delivery is still extremely vital to many Americans for different reasons. The USPS is a business, but not all businesses operate only Monday through Friday.

For a lot of people, the mail is just as necessary as a visit to the doctor. The doctor’s office schedules visits on Saturdays and sometimes even Sundays if it’s needed. Everyone would think it would be unacceptable to expect other businesses to not operate on the weekends because they’re needed those days of the week. The post office isn’t any different.

Many of the arguments on the NPR site seem to center around the lack of necessity of the post office because communication is now available through a variety of other means. However, it fails to address the fact that many of these other means are not available to everyone. Poor Americans, for example, might not be able to afford the internet, a computer, a fax machine, or transportation to a library or other facility where these exist.

Americans should be entitled to have reliable postal service to handle their communication transactions. For a lot of people, the postal service is their only way of communicating with personal business services, bills, and other vitally important services. Just because most businesses get the weekend off doesn’t mean the USPS should operate the same way. Just because people privileged and rich enough to have other communication options think it’s unnecessary doesn’t mean that the people that still must rely on the mail service for their communication shouldn’t be able to receive their mail as often as possible.

Wednesday, December 1, 2010

Post 10

This discussion could go both ways as far as what side I choose. I would have to stick with keeping Saturday deliveries. I see a lot more negative consequences then positive if we were to eliminate Saturday deliveries.

I understand that with a lot of people doing bills online and using the internet as a main source of mail, the USPS is losing a lot of money. But like the article said, if they were to eliminate Saturday deliveries they would have to lay off nearly 80,000 workers. Is laying off that many people really worth it right now considering the economic state our country is in? Our country needs to create more jobs and they are proposing the elimination of more jobs, so it is almost a step backwards from what we want to accomplish.

They also brought up in the article that many people still depend on Saturday mail. Just because it is considered the weekend doesn't mean it is any less necessary then mail delivered on Tuesday or Thursday. People still need their medication, their bills, their checks and so forth no matter what mail day it is. That would also make the workloads larger on Monday's not to mention customers have to wait an extra day for mail.

In conclusion I really don't see any positives that can outweigh the negatives in the case. People need their mail, whether it is Monday, Wednesday or Saturday. Eliminating Saturday deliveries would create a large backlash in our country and it is something that we don't need.

Erik Gulbrandson

Post 9

After reading this story I believe that intervening is probably a better decision opposed to interrupting. The way that AT&T uses seems to be a more customer friendly way of going about business. With an entire team devoted to the social network, it is making it possible for the company to interact with it's customers which will allow them to understand what the company needs to do in the future. In other cases like BP where they just interrupt people can frustrate people more then anything. I think that any way a company can get to talk and interact with there own customers is better in every aspect of marketing. Why interrupt and fix things on your own; when you can talk to millions of people who use your products on a daily basis to figure out how to fix and better your company. Another form or example of positive or negative feedback can be found on Youtube. The filtering of comments and ability to comment on other peoples comments takes on the same form of feedback.

Erik Gulbrandson