It has come to my attention that I need to address the usage of text language, also known as SMS language or textese, in the workplace. It is simply not acceptable to write an email to a customer or co-worker using text language. Doing so makes the sender look immature, ill-mannered and simply lazy, not only to the customer, but to your co-workers as well. I received the following email forwarded to me by a very good customer of ours. He was not too happy about the way he was spoken to.
Got 2 go 2 da office 1st an then I can meet u at ur house. Unless 2mro works better 4 u? Let me no soon, k?
How do you think this makes us look as a company? What do you think our customers are saying about using these abbreviations? I can tell you. This customer was very upset saying that he doesn’t even allow his 15 year old daughter to text using this type of language.
I understand that technology is ever-changing and we must keep up. As part of your job, you were provided with an iPhone. This technology provides you with the ability to stay connected at all times whether it is by text messaging, email, phone, or social networking. This is a great privilege that not everyone has been given and I expect you to use it properly. We are all adults, we all graduated high school and many completed college. During our schooling we were taught the English language, I expect everyone to use it correctly at all times.
I cannot tell you how to speak to your friends and family but when it comes to work, this is no way to speak to each other:
My email has been down since last night so I will b trying to go thru all of my 200 emails that just came thru about 10 mins ago. Hopefully everything is good now but I apologize if u were w8ing on a response from me. B in touch.
Sent from Dan’s iPad
I don’t ever want to see or hear of anyone in this office emailing or messaging a customer or co-worker in this fashion. Violation of this new policy will result in immediate discipline, up to and including termination. Please be aware of messages you send via text, email, social networking and otherwise. Our customers are noticing.
Thank you,
Sarah Aaron
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